Complaint Handling policy and terms and conditions
Complaint can be lodged only against employees and/or matters of RITES Limited. RITES Vigilance has no jurisdiction over private individuals.
Complaints should contain complete postal address (Mobile no. / Telephone number, if any) of the complainant with specific details/information of the matter.
Complaints must contain factual details, verifiable facts and related matters. It should be supported by documentary evidence wherever possible. Complaint with irrelevant, vague, absurd or generalized allegations will be disposed off as per the extant CVC guidelines. Redressal of grievances should not be the focus of complaints.
No action will be taken on Anonymous/pseudonymous complaints
Complaints under whistleblower policy should be addressed to CMD, RITES Ltd. only.
Complainants who desire to protect their identity under “Public Interest Disclosure and Protection of Informers (PIDPI)” should be addressed to Central Vigilance Commission. Kindly refer to https://cvc.gov.in/pidpi.html.
Complaint received against public servants due to retire shortly shall be dealt in line with the CVC guidelines.
A confirmation would be sought from the complainant, for owning/ disowning, as the case may be, together with a copy of identity proof of the complainant i.e. Passport /Voter ID/ PAN/Driving License/any other Govt.ID. If no response to the letter seeking confirmation is received within 15 days, a reminder will be sent. If still nothing is heard even after 15 days of sending the reminder, the said complaint shall be filed as pseudonymous.
Once the complaint is accepted, the complaint will be registered and examined /investigated and action taken to its logical conclusion as per CVC guidelines. No further correspondence will be entertained by the CVO office in this regard.
Person making false complaint can be prosecuted under section 182 of Indian Penal Code and 195(1) (a) of CRPC.
In case of public servant making a false complaint, Departmental action may also be considered as an alternative to prosecution.
Complainant lodging online complaint must read and understood the policy and confirm by checking the box "I have read and understood above terms and conditions".
After submitting the online complaint, system generated unique number will be displayed. The same may be noted and used to know the status pertaining to the complaint.
RITES Vigilance department has full right to Accept/Dispose any complaint as per the CVC guidelines.
